Terms and Conditions for DryTime Restoration
Effective Date: 11/04/2024
Introduction
Welcome to DryTime Restoration. By accessing and using our website, you agree to comply with the following terms and conditions.
Use of the Website
Eligibility: You must be at least 18 years old to use this website and make service requests.
License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
Prohibited Activities: You may not use the website for any unlawful purpose or in any manner that could damage, disable, or impair the website.
Website Terms, Conditions & Disclaimers
Free Inspections for Peace of Mind:
We want to provide you with peace of mind if you are worried about water, sewer, or mold damage in your home or business. Don’t hesitate to call us even if you are uncertain whether or not you need professional help. We’ll conduct a professional inspection and provide you with expert advice, even if that means telling you that you don’t need our help! Our initial inspection is free of charge if you do not contract with us to provide additional services.
On Our Way In 30 Minutes Or Less Guarantee:
We are standing by 24/7 to take your call and will have a local, qualified technician on their way to your home or business within 30 minutes of your call. The technician will promptly contact you with a more precise estimated time of arrival once they are enroute. We reserve the right to schedule an arrival that is at a later date and time if, at our discretion, we determine the situation is not urgent or of a nature that would necessitate an emergency response.
Pay Only Your Deductible:
When you contract with us for services under an insurance claim and provide a valid Post Loss Assignment, we will collect your deductible from you and bill your insurer directly for the remaining amount owed for the covered services. Additional cooperation may be necessary, per the terms and conditions of the Work Authorization Contract, to collect from your insurer if your insurer fails to pay our bill in a timely manner. For complete terms and conditions, please refer to the Work Authorization Contract.
Insurance Claims Help:
We advocate for our customers and work hard to take the stress out of the claims process, which can be nerve-racking, and go above and beyond to help get our customers’ claims covered. While it is important to note that we are not public adjusters or attorneys, and recommend that you consult a public adjuster or attorney for any legal advice, we are certainly experienced with and knowledgeable about the insurance claims process and insurance coverage.
Testimonials:
The testimonials you read on our website are from a real customer of ours. We do not pay for reviews like some of our competitors. We work hard to earn each and every 5-Star review and you can be assured that we will work just as hard to earn yours!
Legal Advice & Assistance:
While we are not attorneys and do not provide legal advice, we do partner with the best local coverage attorneys and licensed public adjusters to provide our customers with legal advice and assistance when necessary and to enforce proper coverage of claims.
Service Requests and Scheduling
Third-Party Software: All service requests and scheduling may be processed through third-party software. By making a service request, you agree to the terms and conditions of the applicable third-party provider.
Accuracy of Information: You are responsible for ensuring that all information provided during the service request process is accurate and complete.
Payment: Payment terms, including deposits and cancellations, are as follows.
- Deposits: A refundable deposit may be required to schedule services. You will also be charged any applicable booking or processing fees.
- Payments: Full payment for services is required upon the completion of restoration work unless otherwise specified.
Cancellation and Refunds
Cancellations: Cancellations made more than 7 days prior to a scheduled service date are eligible for a full deposit refund. Cancellations made within 7 days of the scheduled service date are not eligible for a refund.
Emergency Services: Emergency service requests are non-refundable.
Processing Refunds: If a refund is approved, it will be processed within two weeks from the date of cancellation.
No Shows: If you fail to be present for a scheduled service without prior notification, you may be charged the full amount of the service.
Service Times and Responsibilities
Service Windows: Service windows will be provided in your confirmation. Please ensure that someone is available during the specified time.
Access: You must provide access to the property and necessary areas for the service to be completed.
User Responsibilities
Conduct: You agree to conduct yourself in a respectful and lawful manner during interactions with our team members.
Property Preparation: You are responsible for securing valuable items and preparing the property for restoration services as instructed.
Damage: You are responsible for any damage caused to our equipment or team members resulting from hazardous conditions at your property.
Privacy Policy
Data Collection: We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.
Third-Party Sharing: Information related to your service requests may be shared with third-party providers to facilitate service delivery.
Intellectual Property
Ownership: All content on this website, including but not limited to text, graphics, logos, and images, is the property of DryTime Restoration or its content suppliers and is protected by intellectual property laws.
Use: You may not reproduce, distribute, or create derivative works from any part of this website without express written permission.
Limitation of Liability
Disclaimer: DryTime Restoration is not responsible for any indirect, incidental, or consequential damages arising out of your use of the website or our services.
Service Availability: We do not guarantee that the website will be available at all times, and we are not liable for any downtime or technical issues.
Governing Law
These terms and conditions are governed by the laws of the State of Washington, without regard to its conflict of law principles.
Amendments
DryTime Restoration reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the modified terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at (360) 952-3807 or email us at office@drytimerestoration.com.
By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.